ESEN
Let’s talk

Identity, checks and digital records.

Customer onboarding needs more than a form. We define the information to request, the checks to run and how decisions are recorded, connecting the digital experience with the compliance team’s rules.

Tell us about your project
  1. Identificationdata · documents
  2. Checksidentity · risk criteria
  3. Decisionapproval · review
  4. Recordsignature · evidence
Compliance defines the criteria; the design translates them into the flow and its integrations.

KYC/AML onboarding

Digital onboarding design and integration: know-your-customer (KYC), anti-money-laundering (AML) controls, signatures and customer records, according to organizational rules.

Ask about this service
Technical decisions
Data and documents, identity checks, applicable risk screening, possible outcomes and manual review. We define the evidence needed for each decision.
Our work
The onboarding flow, rules matrix and integrations with verification providers and internal systems. We agree how results, documents and decisions are kept in the customer record.
What we validate
Complete and incomplete cases, failed checks, escalation to human review and evidence recording. Regulatory and risk approval belongs to the designated owners.

Clear scope for every team.

Deliverables are agreed within scope. BE IN leads definition and project management; each team implements and validates its assigned components.

Your team

Defines and validates compliance, risk, approval and data retention criteria; assigns exception owners.

BE IN

Documents the flow and its rules, coordinates providers and integrations and organizes acceptance testing.

Providers and specialists

Provide the verification, biometrics, screening, signature or record capabilities included in scope.

Decisions that matter

Does a biometric check cover KYC and AML?

Biometrics can be one component of identity verification. Scope also needs to address customer information, checks, risk criteria and exception review. Digital onboarding integrates into the compliance process defined by the organization.

What happens when a check is inconclusive?

The flow should distinguish approval, rejection, incomplete information and manual review. We define who receives the case, the evidence they consult and how their decision is recorded, according to the rules agreed with the responsible team.

Who approves the rules and how are they tested?

Compliance and the responsible specialists approve the criteria. BE IN translates them into requirements and test scenarios: incomplete documents, failed checks, matches requiring review and decision traceability.

Keep exploring

Return to the productConnect onboarding with the wallet, app or financial product that needs it.Explore automationIdentify repeated tasks and information that needs to move between systems.

Tell us what you want to solve.

Share the current process, the systems involved and your objective. We assess what needs to be defined, integrated or validated to move forward.

Tell us about your project